1 About Enveraco
These Terms & Conditions (“Terms”) govern the use of the Enveraco website, platform, and associated support services.
Enveraco (“Enveraco”, “we”, “us”, or “our”) is a UK-based service support company providing platform support, operational support, payment support services, software-related services, administration, and associated business support services to partner organisations and clients globally.
By accessing or using our website or services, you agree to comply with these Terms.
If you do not agree with these Terms, you should not use our website or services.
2 Eligibility
You must:
- be at least 18 years old;
- have authority to act on behalf of any organisation you represent; and
- comply with all applicable laws and regulations.
3 Services
Enveraco may provide:
- digital platform services;
- operational and administrative support;
- payment support and transaction-related services;
- software development and maintenance;
- data hosting and management support;
- customer support functions;
- event or programme support;
- integration and interoperability services;
- research support services; and
- related consulting or technical services.
We may modify, suspend, or discontinue any part of the services at any time.
4 Relationship with Partner Organisations
Enveraco may support independent organisations, initiatives, projects, research activities, and platforms.
Unless expressly stated otherwise:
- those organisations remain independently responsible for their own operational activities, products, services, research outputs, and regulatory compliance;
- Enveraco may provide platform infrastructure, technical support, payment processing support, administration, and related business support services;
- intellectual property rights may be owned separately by Enveraco and the relevant partner organisation according to contractual arrangements.
Enveraco may support additional organisations in future and nothing in these Terms limits Enveraco to any current project, programme, or partner.
5 Intellectual Property
Enveraco IP
Unless otherwise agreed in writing, Enveraco retains ownership of:
- its software platforms;
- infrastructure;
- code;
- databases;
- workflows;
- branding;
- designs;
- systems architecture;
- documentation; and
- related intellectual property.
Users are granted a limited, non-exclusive, revocable licence to use the services for lawful business purposes.
Third-Party and Partner IP
Partner organisations, clients, researchers, and collaborators retain ownership of their own:
- operational models;
- methodologies;
- content;
- research;
- trademarks;
- publications; and
- proprietary materials,
unless otherwise agreed in writing.
Enveraco does not claim ownership over third-party intellectual property except where rights are expressly assigned.
6 Acceptable Use
You agree not to:
- misuse the website or services;
- attempt unauthorised access to systems or data;
- upload malicious code;
- interfere with platform operations;
- infringe intellectual property rights;
- use the services for unlawful purposes;
- submit false or misleading information; or
- breach data protection or privacy laws.
We may suspend or terminate access for breaches of these Terms.
7 Accounts and Security
Where accounts are provided:
- you are responsible for maintaining confidentiality of credentials;
- you are responsible for activities under your account;
- you must notify us immediately of unauthorised use.
Enveraco may suspend accounts where security concerns arise.
8 Payments and Financial Services
Enveraco may facilitate or support payment-related services on behalf of partner organisations or clients.
Payment services may involve third-party providers, gateways, processors, or banking institutions.
Users acknowledge that:
- third-party payment providers may apply separate terms;
- transactions may be subject to verification and compliance checks;
- Enveraco is not responsible for failures caused by external payment providers;
- fees, refunds, and settlement arrangements may vary according to the relevant programme or partner organisation.
Nothing in these Terms makes Enveraco a regulated financial institution unless explicitly stated.
9 Data Protection and Privacy
Use of our services is also governed by our Privacy Policy.
Where Enveraco processes personal data on behalf of clients or partner organisations, it may act as either:
- a data controller; or
- a data processor,
depending on the nature of the services.
Users agree to provide only lawful and appropriately authorised data.
10 Confidentiality
Users must not disclose confidential information obtained through the services unless:
- disclosure is legally required; or
- prior written consent has been obtained.
This obligation survives termination of use.
11 Availability and Support
We aim to maintain reliable services but do not guarantee uninterrupted or error-free availability.
Maintenance, upgrades, outages, cyber incidents, or external service disruptions may affect availability.
To the fullest extent permitted by law, services are provided “as available” and “as is”.
12 Limitation of Liability
To the maximum extent permitted by law, Enveraco shall not be liable for:
- indirect or consequential losses;
- loss of profits;
- loss of business opportunities;
- loss of data;
- reputational damage; or
- service interruptions caused by third parties.
Our total aggregate liability relating to use of the services shall not exceed the amount paid by the user to Enveraco in the previous 12 months, unless otherwise required by law.
Nothing excludes liability for:
- fraud or fraudulent misrepresentation;
- death or personal injury caused by negligence; or
- liabilities that cannot legally be excluded.
13 Indemnity
You agree to indemnify and hold harmless Enveraco against claims, damages, liabilities, costs, and expenses arising from:
- misuse of the services;
- unlawful conduct;
- breach of these Terms; or
- infringement of third-party rights.
14 Third-Party Links and Services
Our website or services may include links to third-party websites or systems.
Enveraco is not responsible for third-party content, security, availability, or practices.
15 Suspension and Termination
We may suspend or terminate access immediately where:
- these Terms are breached;
- security risks arise;
- unlawful activity is suspected; or
- required by law or regulatory authorities.
16 International Users
Enveraco operates from the United Kingdom but may support clients and users internationally.
Users are responsible for ensuring compliance with local laws applicable to their use of the services.
Cross-border data transfers may occur in accordance with applicable data protection laws.
17 Changes to Terms
We may update these Terms from time to time.
Updated versions will be published on our website and become effective upon publication unless otherwise stated.
Continued use of the services constitutes acceptance of revised Terms.
18 Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction unless otherwise required by applicable consumer protection laws.
19 Contact Information
For support enquiries, contact:
Peter Gray or Marie Ross
Enveraco Ltd
Registered Office
18 North Street
Glenrothes
Fife
KY75NA
hello@enveraco.eu
Company Registration Number: 538291
For legal or compliance enquiries, contact:
Enveraco Ltd registered office and company secretary:Paterson Boyd Ltd, Chartered Accountants
[18 North Street, Glenrothes, Fife, KY7 5NA, UK]
M.Paterson@]paatersonboyd.com
https://www.patersonboyd.com/