1 Introduction
This Privacy Policy explains how Enveraco collects, uses, stores, shares, and protects personal data.
Enveraco is committed to complying with:
- the UK GDPR;
- the UK Data Protection Act 2018;
- applicable international privacy laws; and
- industry-standard security practices.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
2 Who We Are
Enveraco is a UK-based company providing service support, digital platform support, payment-related support services, software support, operational support, and related services to organisations and users globally.
Depending on the context, Enveraco may act as:
- a data controller; or
- a data processor.
3 Information We Collect
We may collect and process:
Identity Information
- names;
- usernames;
- titles;
- organisational affiliations.
Contact Information
- email addresses;
- telephone numbers;
- postal addresses.
Technical Information
- IP addresses;
- browser information;
- device identifiers;
- operating systems;
- cookies and analytics data.
Transaction Information
- payment references;
- billing details;
- transaction history;
- programme participation information.
Service Usage Information
- account activity;
- support requests;
- communications;
- uploaded content;
- platform interactions.
Research or Programme Information
Where relevant, Enveraco may process information connected with research tools, projects, programmes, or event participation.
We do not intentionally collect special category personal data unless necessary and lawfully authorised.
4 How We Collect Information
We may collect information:
- directly from users;
- through partner organisations;
- via website forms;
- through platform use;
- through cookies and analytics tools;
- through payment systems;
- through support interactions; and
- from lawful third-party sources.
5 Lawful Bases for Processing
Under UK GDPR, we may process personal data where:
- consent has been provided;
- processing is necessary for a contract;
- processing is required for legal obligations;
- processing is necessary for legitimate business interests; or
- another lawful basis applies.
6 How We Use Personal Data
We may use personal data to:
- provide and maintain services;
- manage accounts and access;
- support partner organisations;
- process transactions and payments;
- deliver customer support;
- improve platforms and services;
- communicate operational updates;
- maintain security and prevent fraud;
- comply with legal obligations; and
- conduct analytics and service improvement.
We do not sell personal data.
7 Sharing of Information
We may share personal data with:
- partner organisations;
- service providers and contractors;
- cloud hosting providers;
- payment processors;
- professional advisers;
- regulators or authorities where legally required; and
- affiliated entities involved in service delivery.
All third parties are expected to maintain appropriate confidentiality and security measures.
8 International Transfers
Because Enveraco supports international clients and programmes, personal data may be transferred outside the UK.
Where international transfers occur, we implement appropriate safeguards, including:
- adequacy regulations;
- standard contractual clauses; or
- other legally recognised transfer mechanisms.
9 Data Retention
We retain personal data only for as long as reasonably necessary to:
- provide services;
- comply with legal obligations;
- resolve disputes;
- enforce agreements; or
- maintain legitimate business records.
Retention periods may vary depending on the type of information and applicable laws.
10 Security
Enveraco implements reasonable technical and organisational measures designed to protect personal data against:
- unauthorised access;
- disclosure;
- loss;
- misuse; or
- alteration.
However, no internet-based system can be guaranteed fully secure.
11 Cookies and Analytics
Our website may use cookies and similar technologies to:
- maintain functionality;
- improve user experience;
- analyse traffic;
- remember preferences; and
- support security.
Users may manage cookie settings through browser controls.
A separate Cookie Policy may also apply.
12 Your Rights
Subject to applicable laws, users may have rights to:
- access personal data;
- correct inaccurate data;
- erase personal data;
- restrict processing;
- object to processing;
- data portability;
- withdraw consent; and
- lodge complaints with supervisory authorities.
UK users may contact the UK Information Commissioner’s Office (ICO).
13 Children’s Privacy
Our services are not directed toward children under 13 unless specifically stated.
Where children’s data is processed, appropriate safeguards and lawful bases will apply.
14 Automated Decision-Making
Enveraco does not generally use fully automated decision-making producing legal or similarly significant effects unless expressly disclosed.
15 Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be published on our website with revised effective dates.
16 Contact and Data Protection Enquiries
For privacy or data protection enquiries, contact:
Peter Gray or Marie Ross
Enveraco Ltd
Registered Office
18 North Street
Glenrothes
Fife
KY75NA
hello@enveraco.eu
Company Registration Number: 538291
For legal or compliance enquiries, contact:
Enveraco Ltd registered office and company secretary:Paterson Boyd Ltd, Chartered Accountants
[18 North Street, Glenrothes, Fife, KY7 5NA, UK]
M.Paterson@]paatersonboyd.com
https://www.patersonboyd.com/